cbagee Privacy Policy

1 Introduction and Purpose

cbagee is a trusted online gaming and betting platform in Bangladesh. We place the highest priority on the privacy of our users. This Privacy Policy sets out our commitments and practices regarding the information of cbagee platform users.

When you use cbagee's website, application, or other services, you voluntarily agree to the terms of this Privacy Policy. By reading this policy, you will learn what information is collected, how it is used, and how secure your information is.

2 Types of Information Collected

cbagee collects two types of information:

2.1 Personally Identifiable Information (PII)

When you register with cbagee or use our services, the following information may be collected:

• Full name and date of birth
• Email address and mobile number
• Current and permanent address
• National ID card or passport number (for identity verification)
• Financial transaction details — bKash, Nagad, Rocket, or bank account information

2.2 Automatically Collected Information

The following information may be collected automatically while you use the cbagee platform:

• IP address and device type
• Browser and operating system information
• User activity and navigation logs
• Cookies and session data
• Transaction history and gaming activity records

3 Purpose of Information Collection

cbagee collects and uses your information for the following purposes:

• Account management: Completing the registration process, verifying identity, and keeping the account secure.
• Service delivery: Activating gaming services, betting features, and applicable bonuses and promotional offers.
• Financial transaction processing: Ensuring deposits and withdrawals are processed safely and quickly.
• Customer support: Providing effective assistance through 24/7 live chat.
• Responsible gaming: Monitoring user gaming behaviour and taking precautionary steps when needed.
• Fraud prevention: Detecting unlawful activity and ensuring platform security.
• Legal compliance: Storing and reporting information in accordance with applicable laws and regulations.
• Service improvement: Analysing user experience to further improve the platform.

4 Sharing Information with Third Parties

cbagee does not sell, rent, or share your personal information with any third party for advertising purposes. However, limited information sharing may occur in the following cases:

• Payment processors: Information necessary to complete transactions with bKash, Nagad, Rocket, or banks.
• Technology partners: Contracted technology service providers for platform operations.
• Legal authorities: Government agencies when required by court order or lawful legal process.
• Fraud prevention: Trusted partners who detect security breaches.

All third parties mentioned above are contractually bound to comply with cbagee's privacy standards and may use the information only for specified purposes.

5 Data Security Methods

cbagee uses industry-standard technology and methods to protect your information. Our security measures include:

• SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption.
• Secure server infrastructure: Firewalls and encrypted databases are used for data storage.
• Two-factor authentication: An additional layer of security is ensured for accounts.
• Regular security audits: Periodic security assessments conducted by third parties.
• Access controls: Only authorised staff may access user information.

However, it is not possible to guarantee complete security over the internet. You are also responsible for keeping your account password confidential and logging out after using an unfamiliar device.

6 Cookie Policy

Cookies are used on the cbagee website. Cookies are small text files stored in your browser that help improve your browsing experience.

6.1 Types of cookies we use

• Essential cookies: Required for the core functionality of the platform, such as maintaining login sessions.
• Functionality cookies: To remember your preferences and provide a personalised experience.
• Analytics cookies: To monitor website usage and assist in service improvement.

You can reject cookies through your browser settings, but doing so may cause some services to not function properly.

7 Data Retention Period

cbagee retains user information for as long as is necessary to provide services or to meet legal obligations. Generally:

• Information for active accounts is retained for as long as the account remains open.
• Even after an account is closed, financial transaction records may be retained for a set period as required by law.
• If an account is inactive, personally identifiable information may be deleted or anonymised after a specified period.

8 User Rights

As a registered user of the cbagee platform, you have the following rights:

• Right of access: The right to know what information is stored about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances.
• Right to restrict processing: The right to request that use of your information be limited for a specific purpose.
• Right to object: The right to object to the processing of your information in certain cases.
• Right to portability: The right to receive your information in a structured, machine-readable format.

To exercise any of the rights listed above, please contact our support team. We will process your request after verifying your identity appropriately.

9 Privacy of Minors

The cbagee platform is for users aged 21 and above only. We do not knowingly collect personal information from minors. If any minor attempts to register on our platform, their account will be closed immediately and any collected information will be deleted.

If you believe that a minor's information has been collected by mistake, please notify our support team immediately.

10 International Data Transfers

To facilitate cbagee's service operations, your information may in some cases be stored or processed on servers located outside Bangladesh. In such cases, we ensure that international-standard data protection measures are maintained and that your information remains properly secured.

11 Marketing Communications

If you agree to receive promotional messages, bonus offers, or updates from cbagee, we may send these to the contact information you have provided. You may opt out of these communications at any time by:

• Unsubscribing from the newsletter in your account settings.
• Contacting the support team and submitting a request.

Even if you opt out of marketing messages, important service-related notifications (such as those relating to account security) will continue to be sent.

12 Third-Party Websites and Links

The cbagee platform may occasionally contain references to third-party websites. However, this Privacy Policy applies only to cbagee's own platform. cbagee is not responsible for the privacy practices of third-party websites. It is recommended that you read the privacy policy of any other website before visiting it.

13 Changes to the Policy

cbagee reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will post a notice on the platform and the "Last updated" date at the top of the policy will be changed. Continued use of the platform after a policy change means you accept the new terms.

For important changes, we will endeavour to notify users in advance at their registered email address.

14 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our data protection team will process your request as quickly as possible.